FirstLight Home Care of North York
FirstLight Home Care: A Culture of Care rooted in compassion, dignity, and genuine human connection.
5/5
(35 reviewers)
Type:
Home Care Company
Languages:
English, Cantonese, Spanish, Punjabi, Italian
PSW price range:
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PSW average hourly rate for 4-hour shift:
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Minimum Visit Hours:
4 hour(s)
Service Area
Proudly serving North York, Toronto, Markham, Thornhill, Richmond Hill and surrounding areas, we are here to ensure your loved ones receive the support they deserve where they feel most comfortable.
Contact FirstLight Home Care of North York
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FirstLight Home Care of North York
Phone
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Your message is sent directly to FirstLight Home Care of North York.
2.
The company will follow up with you by email or phone.
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Ask questions, request pricing, or arrange a home visit. It's up to you.
About Us
FirstLight Home Care North York provides compassionate home care services that helps adults and older adults live safely, comfortably, and independently wherever they call home. We understand that every family's situation is unique, which is why we take the time to get to know each client, develop a personalized care plan, and match them with caregivers who best fit their needs and personality. Whether support is needed for a few hours a week, during recovery after a hospital stay, or as care needs change over time, our goal is to provide dependable, relationship-centered care that gives families confidence and peace of mind.
Levels of Care
Whether your loved one needs a few hours of companionship each week or more comprehensive daily support, we tailor our care to meet their unique needs, preferences, and goals. As care needs evolve, we adapt alongside them providing families with continuity and peace of mind every step of the way. Our services include companionship and social engagement, assistance with personal care such as bathing, dressing, grooming, mobility, and toileting, dementia and Alzheimer's care, respite for family caregivers, overnight support, and palliative care. We also specialize in hospital-to-home transitions and post-surgical recovery, helping clients recover safely at home while reducing stress for their families. In addition to personal support, we assist with everyday tasks such as meal preparation, light housekeeping, laundry, medication reminders, and accompanying clients to appointments or community activities. Whether care is provided in a private home or within a community, our focus remains the same: helping clients maintain their independence, dignity, and quality of life while giving families confidence that their loved one is receiving compassionate, reliable care.
Approach to Care
What sets us apart is our hands-on, relationship-first approach. We believe exceptional care begins with building meaningful relationships. From the initial assessment through ongoing follow-up, we remain actively involved to ensure every client receives personalized care, consistent communication and taking the time to understand each person's routines, preferences, interests, and goals. We carefully match caregivers based not only on skills and experience, but also on personality and compatibility, striving to provide consistency whenever possible because trust is built through familiar faces and genuine connections. Open communication is at the heart of everything we do. We work closely with clients, families, healthcare professionals, and caregivers to ensure everyone feels informed, supported, and confident throughout the care journey. Families often tell us they appreciate the responsiveness, accountability, and peace of mind that comes from having an experienced team standing behind every caregiver.
Care Team
Our care team may include: Personal Support Workers (PSWs) providing assistance with personal care, companionship, mobility support, and activities of daily living. Registered Practical Nurses (RPNs) providing nursing care such as medication administration, wound care, health monitoring, and other clinical services within their scope of practice. Registered Nurses (RNs) providing more complex nursing assessments, clinical oversight, and care coordination when required. Every member of our care team is carefully screened through a comprehensive hiring process that includes interviews, reference and background checks, and competency assessments. We thoughtfully match caregivers based on each client's care needs, personality, preferences, and schedule, with the goal of building trusted relationships and providing continuity of care whenever possible. We provide ongoing supervision, quality assurance, and support. We maintain regular communication with clients, families, and care providers to ensure care remains responsive, consistent, and aligned with each client's evolving needs.
Accreditation
FirstLight Home Care Canada has been recognized by Accreditation Canada with the Primer Award, reflecting our commitment to quality improvement, safety, and nationally recognized standards of care. As part of the FirstLight Home Care Canada network, we follow established best practices, quality assurance processes, and continuous improvement initiatives designed to provide safe, compassionate, and consistent care for every client.
Certifications, Licenses & Training
FirstLight Home Care North York is licensed by the Ontario Ministry of Labour, Immigration, Training and Skills Development as a Temporary Help Agency (THA), we are fully bonded and insured and committed to ongoing caregiver education and professional development.
Awards & Accolades
-Accreditation Canada Primer Award (FirstLight Home Care Canada) -Proud community partner supporting healthy aging initiatives throughout North York and surrounding communities. -Active participant and sponsor of local health fairs, stroke education events, caregiver education, and community wellness initiatives.
Initial Assessment Overview FirstLight Home Care of North York
FirstLight Home Care of North York has a proven 7-step process that ensures a seamless, personalized care experience from the very first conversation to ongoing support. We take the time to truly understand your needs, conduct an in-home consultation, and create a tailored care plan before thoughtfully matching you with the right caregiver. From there, we provide consistent, compassionate care with regular check-ins to ensure continuity of care, adapting as needs evolve so families can feel confident, supported, and at peace every step of the way.
Resources
Home Care Audit Responses for FirstLight Home Care of North York
Date completed: May 12, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
As part of Elderado's initiative to increase transparency, you can view the most recently recorded interview with an executive from FirstLight Home Care of North York. Click here to view Executive Verified Video Audit
Your name
Karen Javier
Your job title
Territory Director
What is the legal name of the organization?
1000543005 Ontario Inc. o/a FirstLight Home Care North York
When was the organization incorporated or registered as a business?
May 20, 2023
What is the business address of the organization?
150 Duncan Mill Rd Unit 2 North York, ON M3B 3M4
What is the name and job title of the most senior person(s) responsible for the organization?
Karen Javier - Territory Director
What are the names and job titles for the senior leadership team?
Jonathan Javier - Director
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
No
What type(s) of insurance does the organization currently have?
Commercial General Liability (CGL) WSIB (Workplace Safety & Insurance Board) Abuse / Molestation Liability Coverage Commercial Property / Equipment Insurance
Are you currently Accredited?
Yes
If you are currently Accredited, which organization are you Accredited with?
Accreditation Canada
If you are not currently Accredited, are you in the process to become Accredited?
No response by company.
Do you have a Temporary Health Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Vulnerable Sector Check (VSC)
How do you confirm PSW qualifications?
Require a copy of the PSW certificate or diploma Contact references Skills-based interview or practical assessment
How do you confirm other care providers' education and qualifications?
Require a copy of their degree, diploma, or certificate Contact references Skills-based interview or practical assessment Check with their association or regulatory body
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
No
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
No
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact FirstLight Home Care of North York
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
FirstLight Home Care of North York
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to FirstLight Home Care of North York.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Jul 24, 2026