MCITY Support Services
Because We Care
5/5
(3 reviewers)
Type:
Home Care Company
Languages:
English
PSW price range:
$38/hour - $38/hour
PSW average hourly rate for 4-hour shift:
From $38/hour
Minimum Visit Hours:
2 hour(s)
Service Area
MCITY Support Services currently provides services in Durham Region, the GTA(Greater Toronto Area), Niagara Region, in and around Ottawa, in and around London, in and around Sudbury.
Contact MCITY Support Services
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
MCITY Support Services
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to MCITY Support Services.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
About Us
MCITY Support Services is a Black-owned home and community care provider headquartered in Whitby, Ontario. Founded in 2022, MCITY holds the Accreditation Canada Primer Award, is a BBB Accredited Business rated A+, and is a Certified Supplier with the Canadian Aboriginal and Minority Supplier Council. The company provides personal support, nursing, companionship, palliative and respite care in clients' homes, and supplies personal support workers, nurses and food service staff to hospitals, long-term care homes and retirement residences. Every caregiver is directly interviewed and holds a clear Vulnerable Sector Check and current First Aid and CPR certification. Care is available 24 hours a day, 365 days a year.
Levels of Care
Personal and Nursing Care • Personal hygiene: Bathing, showering, dressing, and grooming. • Toileting and mobility: Incontinence care and transfer assistance. • Medical support: Medication management, reminders, and wound care. • Specialized care: Palliative care, Alzheimer's and dementia support, and special needs care. Daily Living and Support Services • Household help: Light housekeeping and meal preparation. • Companionship: Friendly visits, emotional support, and social outings. • Errands: Grocery shopping and appointment accompaniment. • Specialized transitions: Transitional, prenatal, and postnatal care.
Approach to Care
MCITY Support Services uses a personalized, client-centred approach to care focused on promoting independence, dignity, and well-being. Our care model relies on customized care plans, continuous shift-to-shift communication, and a strong emphasis on cultural sensitivity and client autonomy.
Care Team
PSWs, RPNs, Care coordinators, Home Support Workers(Companion), Technology Specialists
Accreditation
- Accreditation Canada Accredited. - Better Business Bureau(BBB) Accredited. - A Veterans Affairs Canada Approved Provider. - A Canadian Aboriginal and Minority Supplier(CAMSC).
Certifications, Licenses & Training
Temporary help agency license, WSIB Registration, All employees are FirstAid/CPR Trained, All PSWs and Nurses have completed an approved training program and in good standings, All employees have gone through a criminal and vulnerable sector police record check.
Initial Assessment Overview MCITY Support Services
Once we have received the care request we then schedule a free care consultation with the client and family which lasts from 30-60 minutes. During the free consultation, the nurse will gather information about the client including current health conditions including any lifestyle deceases like diabetes, doctor's orders that are in place, client directives(example: DNR), Medications, likes/dislikes, length of services required etc. From the information gathered during the free consultation a care plan is developed, schedule determined, a caregiver is assigned and an introduction of the caregiver to the client is scheduled.
Resources
Home Care Audit Responses for MCITY Support Services
Date completed: August 10, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
Your name
Donovan Campbell
Your job title
Managing Director
What is the legal name of the organization?
14087216 Canada Inc.
When was the organization incorporated or registered as a business?
May 31, 2022
What is the business address of the organization?
8 Campview street Whitby, Ontario L1R 0K5
What is the name and job title of the most senior person(s) responsible for the organization?
Donovan Campbell, Managing Director
What are the names and job titles for the senior leadership team?
Donovan Campbell, Managing Director & Kaydene Campbell
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
Yes, a doctor or nurse
If you selected 'Yes, a regulated health professional that is not a doctor or nurse', what type of regulated health professional are they?
No response by company.
What type(s) of insurance does the organization currently have?
Commercial General Liability (CGL) Professional Liability (Errors & Omissions) WSIB (Workplace Safety & Insurance Board) Abuse / Molestation Liability Coverage Commercial Property / Equipment Insurance Commercial Auto Insurance for transportation
Are you currently Accredited?
Yes
If you are currently Accredited, which organization are you Accredited with?
BBB, Accreditation Canada(Primer)
If you are not currently Accredited, are you in the process to become Accredited?
No response by company.
Do you have a Temporary Help Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Vulnerable Sector Check (VSC)
How do you confirm PSW qualifications?
Require a copy of the PSW certificate or diploma Contact the PSW program or school they graduated from to confirm information
How do you confirm other care providers' education and qualifications?
Require a copy of their degree, diploma, or certificate Check with their association or regulatory body
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
No
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
No
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
If a care provider is a contractor, what insurance do you require they have prior to engaging with a client? How do you confirm they have that insurance?
No response by company.
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact MCITY Support Services
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
MCITY Support Services
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to MCITY Support Services.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Aug 17, 2026