Home Instead Markham
The care you need for the life you want.
4.9/5
(78 reviewers)
Type:
Home Care Company
Languages:
English, French, Greek, Portuguese, Cantonese, Spanish, Russian, Tamil, Punjabi, Italian, Mandarin, Malayalam
PSW price range:
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PSW average hourly rate for 4-hour shift:
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Minimum Visit Hours:
3 hour(s)
Service Area
Home Instead has locations across Canada, but our locally-owned nurse-led office is strictly focused on serving seniors in Markham. Since 2020, Home Instead has been part of the Markham community, providing quick access to top-rated home care across the city. Communities served include: Markham, Unionville, Thornhill, Swan Lake Village, Markham Village, German Mills, Thornlea, Cachet, Milliken, Box Grove, Cornell, Greensborough, Raymerville, Buttonville, and Berczy Village.
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Home Instead Markham
Phone
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What happens next?
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Your message is sent directly to Home Instead Markham.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
About Us
Home Instead Markham is a locally owned and operated in-home care provider serving families across Markham, Thornhill, and Unionville. Opened and operated by the Mitten family, the office has spent years building trusted relationships across the community — backed by the proven systems and support of the world's largest home care network. That combination matters: families and community partners get the support and brand consistency of a globally recognized organization, delivered by a team that is genuinely rooted in this community and directly accountable for every client outcome. Why We Exist and What Makes Us Different Caring for an aging loved one can be one of the hardest things a family goes through. Home Instead Markham exists to make that journey easier. Through a nurse-led care model, every client relationship begins with a nurse assessment, every care plan is developed and owned by a nurse, and that oversight continues throughout the entire care relationship. Care Pros are trained to each client's specific needs by our nursing team, and select nurse-directed services including medication management, diabetic care, and oxygen therapy are available where needed. Every client is also matched with a Care Pro based on skills, experience, schedule, similar interests, personality fit, and languages spoken. Beyond direct care, the team actively coordinates with physicians, specialists, government home care teams, and hospitals to help with managing appointments, updating care plans, managing changes in conditions, and keeping families informed so nothing falls through the cracks. Available 24/7 and built to move quickly, including same-day hospital-to-home discharges, Home Instead Markham is there when families need it most. Services Overview Services are tailored to each client's situation and span the full range of in-home care needs, including companionship, personal care, Alzheimer's and dementia support, meal preparation, light housekeeping, medication support, chronic conditions support, mobility assistance, overnight care, respite care, palliative care, hospital-to-home care, and bedside hospital care. Home Instead Markham is also one of Markham's most experienced providers of 24-hour care — whether through live-in care or standard hourly shifts. Every care plan is built around one goal: helping older adults live well at home for as long as possible. If a specific service isn't listed here, just reach out. The team is flexible and there's almost always a way to make it work, either in-house or through a trusted community partner. Credibility For clients living with Alzheimer's disease or dementia, Care Pros are trained through Home Instead's Person-Centered Care Training for Alzheimer's Disease and Other Dementias — a program recognized by the Alzheimer's Association for its evidence-based approach. Home Instead Markham is also a licensed Temporary Help Agency, meeting Ontario's legal requirements to operate as a regulated home care provider. Home Instead Markham has been recognized as a Markham Business Excellence Awards finalist and featured in national and local media including Global News and YorkRegion.com. A four-time Readers' Choice Award recipient with over 75 five-star Google reviews, the testimonials speak directly to the care, consistency, and relationships families have experienced firsthand.
Initial Assessment Overview Home Instead Markham
Getting started with Home Instead Markham begins with a phone call — a chance to share what's going on, get initial questions answered, and determine how the team can help. From there, a free in-person consultation is arranged at a time and place that works for the family, conducted by a nurse care manager. The consultation typically takes about an hour and covers the full picture: care needs, daily routines, medical history, home environment, and personal preferences. It's also simply a chance to meet the team, ask questions, and get a feel for whether Home Instead Markham is the right fit. There's no obligation and no pressure — families can move at whatever pace works for them. At the end of the consultation, families leave with a clear understanding of how Home Instead Markham can help and a written follow-up outlining next steps. For those ready to move forward, care can often begin within 48 hours.
Resources
Home Care Audit Responses for Home Instead Markham
Date completed: April 20, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
As part of Elderado's initiative to increase transparency, you can view the most recently recorded interview with an executive from Home Instead Markham. Click here to view Executive Verified Video Audit
Your name
Jake Mitten
Your job title
Owner and Managing Director
What is the legal name of the organization?
2766137 ONTARIO LIMITED
When was the organization incorporated or registered as a business?
July 15, 2020
What is the business address of the organization?
210-90C Centurian Drive, Markham, ON L3R 8C5
What is the name and job title of the most senior person(s) responsible for the organization?
Jake Mitten - Owner and Managing Director
What are the names and job titles for the senior leadership team?
Jake Mitten - Owner and Managing Director Tracy Mitten, RN - Owner and Director of Client Care Tom Mitten - Owner and Director Leanne Sealey, RPN - Client Care Manager
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
Yes, a doctor or nurse
Are you currently Accredited?
No
If you are not currently Accredited, are you in the process to become Accredited?
No
Do you have a Temporary Health Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Vulnerable Sector Check (VSC) or Criminal Record and Judicial Matters Check (CRJMC)
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
No
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
No
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact Home Instead Markham
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Home Instead Markham
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Home Instead Markham.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Jun 10, 2026