Home Instead Markham
The care you need for the life you want.
4.9/5
(78 reviewers)
Type:
Home Care Company
Languages:
English, French, Greek, Portuguese, Cantonese, Spanish, Russian, Tamil, Punjabi, Italian, Mandarin, Malayalam
PSW price range:
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PSW average hourly rate for 4-hour shift:
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Minimum Visit Hours:
3 hour(s)
Service Area
Home Instead has locations across Canada, but our locally-owned nurse-led office is strictly focused on serving seniors in Markham. Since 2020, Home Instead has been part of the Markham community, providing quick access to top-rated home care across the city. Communities served include: Markham, Unionville, Thornhill, Swan Lake Village, Markham Village, German Mills, Thornlea, Cachet, Milliken, Box Grove, Cornell, Greensborough, Raymerville, Buttonville, and Berczy Village.
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Home Instead Markham
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The company will follow up with you by email or phone.
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Ask questions, request pricing, or arrange a home visit. It's up to you.
About Us
Home Instead Markham is a locally owned and operated in-home care provider serving families across Markham, including Thornhill and Unionville. We've been part of this community since 2020, and we're owned by the Mitten family — which means decisions are made locally, by people who live in the area. As part of the world's largest home care network, we bring proven systems and training resources to a team that's still small enough to know every client by name. All of our care is nurse-led: experienced nurses build each care plan, train the Care Pros to it, and stay involved as needs change. We're available 24/7 and can often start care within 48 hours — including direct hospital-to-home discharges. Whether a family needs a few hours of companionship each week or around-the-clock live-in support, we build the care around the person.
Levels of Care
We support the full range of in-home care needs, from occasional companionship through to complex, round-the-clock support: - Personal care — bathing, grooming, dressing, mobility, transfers, and washroom assistance - Companionship and social engagement - Alzheimer's and dementia support - Home helper services — meal preparation, light housekeeping, laundry, groceries, and errands - Overnight care - Respite care for family caregivers 24-hour and live-in care - Nurse-directed care — including medication administration, vital signs, glucose monitoring, insulin, oxygen therapy, and wound care - Hospital bedside care - Post-hospital and transitional care - Palliative and end-of-life support - Care management and healthcare navigation Two areas we're especially known for: 24-hour and live-in care, which is one of the most complex arrangements to get right and one of the hardest to staff well, and nurse-directed care, where our Care Pros are trained and supervised by our nursing team to assist with select clinical tasks that most in-home care providers won't take on. We also support clients of all ages, including post-surgical recovery, chronic illness, and disability care.
Approach to Care
When families ask what makes us different, the answer is that we don't just send a caregiver — we manage the whole picture. Every client here is overseen by a nurse, and not just at intake. Our nurses run the initial care consultation, design the care plan, train the Care Pro to that specific client, and stay involved as needs change. That clinical oversight runs through the entire care relationship, which is why our Care Pros can support things like medication administration, oxygen therapy, and diabetic care under nurse direction. We also take matching seriously. Personality, experience, language, interests, daily routine — a good match means better care and far more consistency, which matters enormously to someone who doesn't want a new face every week. Beyond the care itself, we handle coordination: talking to doctors, hospitals, and specialists, managing appointments, and keeping the whole family updated. For adult children managing care from a distance, that's often the part that matters most. And we're built to move quickly. We're available 24/7, and when a discharge planner calls or a family's situation changes overnight, we can often start same-day or next-day. Families rarely get to plan these moments. Underneath all of it, we're part of the world's largest home care network and locally owned by the Mitten family. There's a real people who live in the area that are accountable for every outcome here.
Care Team
A client's care team is built around what they actually need, and it usually spans several roles. Care Pros provide the day-to-day care in the home. Our team includes PSWs alongside experienced caregivers, and we match each client based on skills, schedule, language, and personality fit rather than simply filling an opening. Nurses oversee every client. Our Care Managers are RNs and RPNs who conduct assessments, build the care plan, train Care Pros to each client's specific needs, and carry out ongoing quality visits. This nurse-led model was established by our co-owner Tracy Mitten, RN, whose 30+ years of nursing across chronic disease management and geriatrics shaped how we operate, and it continues to guide the standard our clinical team works to. Our office team handles scheduling, hiring, training, and family communication, and the Markham office is reachable 24/7. Our wider network. For needs outside what we provide directly — physiotherapy, occupational therapy, physicians, and other specialists — we have an established network of trusted professionals we can coordinate with on a client's behalf, so families aren't left to assemble it themselves. We're also part of the Home Instead network, which holds us to operating and training standards that go beyond what's legally required in Ontario.
Certifications, Licenses & Training
Home Instead Markham is a licensed Temporary Help Agency under Ontario's Employment Standards Act — a legal requirement to operate a home care company in this province. We're fully insured and bonded, with WSIB coverage for our team, so families aren't taking on liability by bringing us into the home. Every Care Pro we hire clears a police background check before they ever step into a client's home. Our Care Pros complete Home Instead's Person-Centered Care Training for Alzheimer's Disease and Other Dementias, a program recognized by the Alzheimer's Association for its evidence-based approach. Training continues after hire through the Home Instead network, with role-specific education and direct supervision from our nursing team. Where a client receives nurse-directed care, our nurses train and supervise the Care Pro on the specific tasks that client requires.
Awards & Accolades
- Readers' Choice Award winner for Best Senior Care Business — four consecutive years (2022–2025) - Markham Business Excellence Awards finalist - Kathryn Bolissian, one of our Care Pros, received Home Instead's 2026 Care Pro of the Year Rising Star Award — one of ten selected from more than 100,000 Care Pros across North America - Featured in national and local media, including Global News and YorkRegion.com - 75+ five-star Google reviews from Markham-area families - Contract service provider for CHATS (Community & Home Assistance to Seniors) and a partner to several York Region non-profits
Initial Assessment Overview Home Instead Markham
Getting started with Home Instead Markham begins with a phone call — a chance to share what's going on, get initial questions answered, and determine how the team can help. From there, a free in-person consultation is arranged at a time and place that works for the family, conducted by a nurse care manager. The consultation typically takes about an hour and covers the full picture: care needs, daily routines, medical history, home environment, and personal preferences. It's also simply a chance to meet the team, ask questions, and get a feel for whether Home Instead Markham is the right fit. There's no obligation and no pressure — families can move at whatever pace works for them. At the end of the consultation, families leave with a clear understanding of how Home Instead Markham can help and a written follow-up outlining next steps. For those ready to move forward, care can often begin within 48 hours.
Resources
Home Care Audit Responses for Home Instead Markham
Date completed: April 20, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
As part of Elderado's initiative to increase transparency, you can view the most recently recorded interview with an executive from Home Instead Markham. Click here to view Executive Verified Video Audit
Your name
Jake Mitten
Your job title
Owner and Managing Director
What is the legal name of the organization?
2766137 ONTARIO LIMITED
When was the organization incorporated or registered as a business?
July 15, 2020
What is the business address of the organization?
210-90C Centurian Drive, Markham, ON L3R 8C5
What is the name and job title of the most senior person(s) responsible for the organization?
Jake Mitten - Owner and Managing Director
What are the names and job titles for the senior leadership team?
Jake Mitten - Owner and Managing Director Tracy Mitten, RN - Owner and Director of Client Care Tom Mitten - Owner and Director Leanne Sealey, RPN - Client Care Manager
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
Yes, a doctor or nurse
Are you currently Accredited?
No
If you are not currently Accredited, are you in the process to become Accredited?
No
Do you have a Temporary Health Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Vulnerable Sector Check (VSC) or Criminal Record and Judicial Matters Check (CRJMC)
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
No
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
No
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact Home Instead Markham
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Home Instead Markham
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Home Instead Markham.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Jul 17, 2026