Home Instead Peterborough
4.8/5
(31 reviewers)
Type:
Home Care Company
Languages:
English
PSW price range:
Contact company
PSW average hourly rate for 4-hour shift:
Contact company
Minimum Visit Hours:
4 hour(s)
Service Area
Peterborough city and Peterborough County, Kawartha Lakes (Lindsay), and the central/western region of Northumberland County, including Port Hope, Cobourg and surrounding area.
Contact Home Instead Peterborough
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Home Instead Peterborough
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Home Instead Peterborough.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
About Us
Home Instead Peterborough is a locally owned and operated in-home care provider serving families across both Peterborough city and Peterborough County, Kawartha Lakes, and the central/western region of Northumberland County, including Port Hope, Cobourg and surrounding area. Home Instead has served Peterborough for over 20 years. Current owners, Glen & Nadine Robson live in the community and have built trusted relationships since 2019. Home Instead is recognized as the home care provider of choice for families seeking competent and compassionate care, and a team that remains attentive throughout the care process. As part of the world's largest home care network, we bring proven systems and training resources to a team that's still small enough to know every client by name. Our care is nurse-led; experienced nurses build client care plans train the Care Pros on the plans and remain involved throughout the care journey and as needs change. We're available 24/7 and can often start care within 24 hours — including hospital-to-home discharges. Whether a family needs a few hours of companionship each week or around-the-clock live-in support, we build the care around the person.
Levels of Care
We support a full range of in-home care needs, from occasional companionship through to complex, round-the-clock support: - Personal care — bathing, grooming, dressing, mobility, transfers, and washroom assistance - Companionship and social engagement - Alzheimer's and dementia support - Home helper services — meal preparation, light housekeeping, laundry, groceries, and errands - Overnight care - Respite care for family caregivers 24-hour and live-in care - Hospital bedside care - Post-hospital and transitional care - Palliative and end-of-life support - Care management and healthcare navigation Two areas we're especially known for: 24-hour and live-in care, which is one of the most complex arrangements to do well and often one of the most challenging to staff. Our Care Pros are trained and supervised by our nursing team to assist with select care and support tasks that other in-home care providers do not provide. We also provide care for clients of all ages, including post-surgical recovery, chronic illness, and disability care.
Approach to Care
When families ask what makes us different, the answer is that we don't just send a caregiver — we manage the whole picture to provide families with greater peace of mind. Our care teams are supervised by an experienced nurse. Our nurses are either directly or indirectly involved in the initial care consultation, designing the care plan, training the Care Pro on specific client needs; and they stay involved as needs change. We also take client and caregiver matching seriously. Personality, experience, language, interests, daily routine and care needs — a good match results in better care and enhanced consistency, which matters enormously to someone who wants to see a familiar face every week. Beyond the care itself, we handle coordination: talking to doctors, hospitals, and specialists, managing appointments, and keeping the whole family updated. For adult children managing care from a distance, that's often the part that matters most. And we're built to move quickly. We're available 24/7, and when a discharge planner calls or a family's situation changes overnight, we can often start same-day or next-day. Families rarely get to plan these moments as they can occur unexpectedly. Behind it all, although we're part of the world's largest home care network, we’re so much more. Locally owned by the Robson family, we are real people, often walking on a journey that may not be that different from yours. Glen and Nadine both support Nadine’s mother at home who is living with dementia as she walks the aging journey. We know firsthand the joys and challenges that accompany care for a senior. And with that firsthand knowledge, and the help of our team, we want to help make life a little better for you.
Care Team
A client's care team is built around supporting our clients and families the way they want and need to be supported. Since every situation is uniquely different, our care is personalized in a unique manner for every family we serve. Care Pros provide day-to-day care in the home. Our team includes PSWs alongside experienced caregivers. We match each client with Care Pros based on skills, schedule, language, and personality fit rather than simply filling an opening with the closest team member. Nurses oversee care. Our Care Manager is an RPN who conducts most client assessments, builds the care plan, trains Care Pros to each client's specific needs, and carry out ongoing quality visits. Our nurse, Miriah, has over 10 years of care experience in some of the most challenging care environments. Her desire to serve our clients with compassionate and competent care shines through with every interaction. Our office team handles scheduling, hiring, training, and family communication. When you call our office, you will be greeted by an experienced Home Instead employee no matter when you call. We are available 24/7. Our wider network. For needs outside what we provide directly — physiotherapy, occupational therapy, physicians, home maintenance, and other specialists — we have an established network of trusted professionals we can coordinate with on a client's behalf, so families aren't left with taking risks by hiring unknown providers. We're also part of the Home Instead network, maintains operating and training standards which exceed legal requirements in Ontario.
Certifications, Licenses & Training
Home Instead Peterborough is a licensed Temporary Help Agency under Ontario's Employment Standards Act — a legal requirement to operate a home care company in this province. We're fully insured and bonded, with WSIB coverage for our team, so families aren't taking on liability by bringing us into the home. Every Care Pro we hire clears a police background check before they ever step into a client's home. Our Care Pros complete Home Instead's Person-Centered Care Training for Alzheimer's Disease and Other Dementias, a program recognized by the Alzheimer's Association for its evidence-based approach. Training continues after hire through the Home Instead network, with role-specific education and direct supervision from our nursing team. Where a client receives nurse-directed care, our nurses train and supervise the Care Pro on the specific tasks that client requires.
Awards & Accolades
- Readers' Choice Award winner for Best Senior Care Business — - Barb McGee, one of our Care Pros, received Home Instead's 2026 Care Pro of the Year Rising Star Award — one of ten selected from more than 100,000 Care Pros across North America - Featured in national and local media, including Global News. - 4.8 star Google reviews from Peterborough-area families - Authorized Veteran’s Affairs, Greenshield and Family-Managed Home Care provider
Initial Assessment Overview Home Instead Peterborough
Getting started with Home Instead Peterborough begins with a phone call — an opportunity to share what’s happening, have initial questions answered, and determine how the team can help. From there, a complimentary in-person consultation is arranged at a time and place that works for the family, usually conducted by the nurse care manager. The consultation typically takes about an hour or so, and covers the full picture: care needs, daily routines, medical history, home environment, and personal preferences. It also provides the opportunity to meet us, ask questions, and get a feel for whether Home Instead Peterborough is the right fit. There is no obligation and no pressure — families can move at whatever pace works for them. At the end of the consultation, families should have a clear understanding of how Home Instead Peterborough can help and what the process would entail. For those ready to move forward, care can often begin within 48 hours.
Home Care Audit Responses for Home Instead Peterborough
Date completed: September 1, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
Your name
GLEN ROBSON
Your job title
OWNER
What is the legal name of the organization?
Home Instead
When was the organization incorporated or registered as a business?
May 19, 2019
What is the business address of the organization?
637 THE QUEENSWAY, SUITE 13 PETERBOROUGH, ONTARIO K9J 7J6
What is the name and job title of the most senior person(s) responsible for the organization?
GLEN ROBSON, Owner
What are the names and job titles for the senior leadership team?
Glen & Nadine Robson
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
Yes, a doctor or nurse
If you selected 'Yes, a regulated health professional that is not a doctor or nurse', what type of regulated health professional are they?
No response by company.
What type(s) of insurance does the organization currently have?
Commercial General Liability (CGL) Professional Liability (Errors & Omissions) WSIB (Workplace Safety & Insurance Board) Abuse / Molestation Liability Coverage Commercial Property / Equipment Insurance Commercial Auto Insurance for transportation Crime / Theft Insurance (Fidelity Bond)
Are you currently Accredited?
No
If you are currently Accredited, which organization are you Accredited with?
No response by company.
If you are not currently Accredited, are you in the process to become Accredited?
No
Do you have a Temporary Help Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Criminal Record Check (CRC) and Vulnerable Sector Check (VSC)
How do you confirm PSW qualifications?
Require a copy of the PSW certificate or diploma Contact the PSW program or school they graduated from to confirm information Require a transcript to prove PSW education Skills-based interview or practical assessment
How do you confirm other care providers' education and qualifications?
Require a copy of their degree, diploma, or certificate Contact the school they graduated from to confirm educational information Contact references Skills-based interview or practical assessment Check with their association or regulatory body
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
No
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
Yes
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
If a care provider is a contractor, what insurance do you require they have prior to engaging with a client? How do you confirm they have that insurance?
n/a
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact Home Instead Peterborough
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Home Instead Peterborough
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Home Instead Peterborough.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Sep 17, 2026