Home Instead Durham East
A better what's next
4.6/5
(32 reviewers)
Type:
Home Care Company
Languages:
English
PSW price range:
Contact company
PSW average hourly rate for 4-hour shift:
Contact company
Minimum Visit Hours:
4 hour(s)
Service Area
Our Home Instead office serves communities across Durham East. Our service area includes Whitby, Oshawa, Courtice, Bowmanville, Newcastle, Port Perry, and Orono. We provide care throughout these local neighbourhoods and towns, helping older adults receive dependable in-home support wherever they call home. From larger communities like Whitby and Oshawa to smaller towns and more rural settings across Durham East, our team is committed to helping seniors remain safe, comfortable, and connected at home.
Contact Home Instead Durham East
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Home Instead Durham East
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Home Instead Durham East.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
About Us
Home Instead Durham East provides personalized in-home care services that help older adults remain safe, comfortable, and supported in the place they know best, home. We are committed to helping seniors age with dignity, independence, and connection. Our approach to care is rooted in compassion, trust, and relationship-building. We take the time to understand each client’s needs, routines, preferences, and personality so care feels familiar, respectful, and truly personal. Our goal is to provide peace of mind while helping each client feel valued, heard, and cared for. We offer a wide range of senior care services, including companionship, personal care, meal preparation, light housekeeping, medication reminders, respite care, Alzheimer’s and dementia care, and support for individuals living with chronic health conditions. Our Care Professionals are carefully selected and trained to provide dependable, high quality care that supports both clients and their families. As part of the trusted Home Instead network, our local team is supported by strong training, proven care practices, and a deep commitment to excellence in senior care. We are also proud to support families who may have coverage through ASR Trust, helping make access to in-home care services easier and more convenient when eligible. Our commitment to compassionate, person-centred care extends beyond the services we provide each day. We are proud to be recognized for the role we play in supporting individuals living with dementia, their families, and the broader Durham Region community. These recognitions reflect our ongoing dedication to dementia awareness, education, advocacy, and meaningful community partnership. 2025 Alzheimer Society of Durham Region Corporate Community Partner Award: The Alzheimer Society of Durham Region Corporate Community Partner Award is a recognition given by the Alzheimer Society of Durham Region to businesses that demonstrate outstanding commitment to supporting individuals living with dementia, as well as their families and care partners. It honours organizations that go beyond day-to-day service by actively contributing to dementia awareness, participating in community initiatives, and fostering environments that are informed, compassionate, and inclusive. Recipients are typically recognized for their ongoing partnership, education efforts, and dedication to improving the quality of life for those affected by dementia in their local community. 2026 Dementia Friendly Supporters: provide thoughtful guidance, helping families better understand dementia and ensuring every individual’s experience with memory loss is met with compassion and personalized care.
Initial Assessment Overview Home Instead Durham East
Home Instead Durham Region begins with a free, no-obligation Care Consultation designed to help families better understand their loved one’s needs, routines, preferences, and goals. During this initial assessment, our Care Coordinators asks thoughtful questions to learn where support may be helpful, while also identifying what the individual is still managing well on their own. The assessment may include a review of Activities of Daily Living, such as bathing, dressing, meal preparation, mobility, transferring, and other day-to-day tasks. We also look at home safety, social connection, health concerns, medication reminders, and any areas where additional support could improve comfort, independence, and peace of mind. After the consultation, we review the information with the family and make care recommendations based on the individual’s needs. Together, we discuss the types of care, schedule, and level of support that may be the best fit, helping families make informed decisions with confidence.
Resources
Home Care Audit Responses for Home Instead Durham East
Date completed: April 27, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
As part of Elderado's initiative to increase transparency, you can view the most recently recorded interview with an executive from Home Instead Durham East. Click here to view Executive Verified Video Audit
Your name
Cathy Dow
Your job title
Owner
What is the legal name of the organization?
564332 Ontario Incorporated o/s Home Instead
When was the organization incorporated or registered as a business?
February 6, 1985
What is the business address of the organization?
300-209 Dundas Street East Whitby ON L1N7H8
What is the name and job title of the most senior person(s) responsible for the organization?
Cathy Dow Owner
What are the names and job titles for the senior leadership team?
Rose Spence, General Manager
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
Yes, a doctor or nurse
What type(s) of insurance does the organization currently have?
Commercial General Liability (CGL) WSIB (Workplace Safety & Insurance Board) Cyber Liability Insurance Commercial Property / Equipment Insurance Commercial Auto Insurance for transportation Crime / Theft Insurance (Fidelity Bond)
Are you currently Accredited?
No
If you are not currently Accredited, are you in the process to become Accredited?
No
Do you have a Temporary Health Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Vulnerable Sector Check (VSC)
How do you confirm PSW qualifications?
Require a copy of the PSW certificate or diploma Contact the PSW program or school they graduated from to confirm information Require a transcript to prove PSW education Contact references Skills-based interview or practical assessment
How do you confirm other care providers' education and qualifications?
Require a copy of their degree, diploma, or certificate Contact the school they graduated from to confirm educational information Require a transcript from the school Contact references Check with their association or regulatory body
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
No
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
No
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact Home Instead Durham East
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Home Instead Durham East
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Home Instead Durham East.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Jun 12, 2026