HosPall Homecare

Initial Assessment Overview HosPall Homecare

When You First Call HosPall The first call is exploratory, with no pressure and no obligation. Our aim is simply to answer your questions and help you understand your options. Your call is answered by an experienced nurse — not a call centre or intake clerk — so the very first conversation is informed, knowledgeable, and reassuring. Everything you share is fully confidential. Many families tell us they delayed reaching out because they weren't sure what information they needed or what to expect. You don't need to have anything prepared. Just call. Scheduling the Initial Assessment If you'd like to take the next step, we schedule an in-person assessment within 12 to 24 hours, conducted by an experienced Registered Nurse. The assessment can take place wherever the client is — at home, in hospital, or in a care facility. If the client is currently in hospital, we can coordinate directly with the discharge team to ensure a smooth transition home. There is no cost for the assessment. During the Assessment Visit Our Registered Nurse takes the time to: Meet with the client and family together Answer your questions about home care and what to expect Discuss care options, requirements, and preferences Talk through possible timing and start dates Service Agreement and Care Start Within 4 hours of the assessment visit, if the client has agreed to move forward, we send a service agreement. Start dates and schedules are finalized once it has been reviewed. Once the agreement is signed, services can typically begin within 12 to 24 hours, with a dedicated Registered Nurse Manager assigned to oversee the client's care. The full assessment and ongoing regular Nurse Manager visits are included in our hourly care rate — there are no separate assessment or supervision fees. Your Care Plan and Family Portal A full, individualized care plan is developed in consultation with the family. Each family receives access to a secure online family portal with full visibility into: The full care plan The schedule of visits Assigned caregivers and staffing Care notes after each shift So you always know exactly what is happening and who is providing care. Our Two-Week Trust Period We know that starting home care is a significant decision. Within the first two weeks of services beginning, families can cancel at any time, with no notice required. We believe trust is earned, not contracted.