Qualicare Durham Region
Reliable, expert care for total peace of mind
4.4/5
(45 reviewers)
Type:
Home Care Company
Languages:
English, French, Spanish
PSW price range:
$37/hour - $49/hour
PSW average hourly rate for 4-hour shift:
From $44/hour
Minimum Visit Hours:
1 hour(s)
Service Area
Qualicare Durham Region serves all of Durham Region, including: Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Newcastle, Orono, Port Perry, Uxbridge, and surrounding areas. As well as: Port Hope, Cobourg, Lindsay, Peterborough, Haliburton
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Qualicare Durham Region
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About Us
Qualicare Durham Region provides compassionate, personalized home care that helps people of all ages remain safe, independent and comfortable at home. Our experienced caregivers offer personal care, companionship, meal preparation, housekeeping, medication assistance, respite care and support for individuals living with dementia or complex health needs. Having successfully achieved accreditation twice, we are committed to maintaining high standards of quality, safety and client-centred care. With professional care coordination and 24/7 support, we create flexible care plans tailored to each family’s unique needs.
Levels of Care
We support a wide range of care needs, from companionship and help with daily activities to personal care, respite care, post-hospital recovery and assistance for individuals living with chronic illness or disability. We specialize in dementia and memory care, with enhanced training provided to all our Personal Support Workers, as well as compassionate palliative and end-of-life care for individuals who wish to remain at home. We can also support clients with complex health needs through professionally coordinated, personalized care plans that adapt as their needs change. Some of the services we provide include: Personal care (bathing, dressing, mobility support) Companionship and social support Dementia and Alzheimer’s care Palliative and end-of-life care at home Respite care for family caregivers Meal preparation and light housekeeping Medication reminders and support Nursing oversight and care coordination Post-hospital and recovery care 24-hour and live-in care options
Approach to Care
What makes Qualicare Durham Region special is that we combine the warmth and personal attention of a locally owned company with the professional standards and resources of an established home-care organization. Our care is nurse-led, thoughtfully coordinated and tailored to the whole person—not simply a checklist of tasks. We take time to understand each client’s needs, routines and preferences, carefully match them with the right caregivers, and remain available to families 24/7. With specialized expertise in dementia and palliative care and two successful accreditations, families can feel confident that their loved one is receiving compassionate, dependable and high-quality care.
Care Team
Depending on the client’s needs, the care team may include Personal Support Workers, Registered Practical Nurses, Registered Nurses and a dedicated Care Coordinator. We also collaborate with the client’s physicians, therapists and other community healthcare professionals to support a coordinated approach to care. Caregivers are selected based on the client’s required level of care, the caregiver’s training and experience, availability and location, as well as personality, communication style, interests, language and cultural preferences. We place great importance on compatibility and continuity—not simply filling a shift. The care relationship is monitored by our coordination team, and we welcome feedback so adjustments can be made whenever needed.
Accreditation
Qualicare Durham Region has earned accreditation twice through CARF International, an independent, internationally recognized accrediting organization for health and human services. Achieving CARF accreditation requires a rigorous review of our operations, policies and care practices, including client safety, service quality, staff training, care planning and continuous improvement. For clients and families, it provides added assurance that our organization has been independently evaluated against recognized standards and is committed to delivering safe, accountable and high-quality care.
Certifications, Licenses & Training
Our care team includes formally trained Personal Support Workers and nurses registered with the College of Nurses of Ontario. All caregivers complete CPR and First Aid, infection prevention and control, medication assistance, and safe transfer and equipment training, along with education tailored to their roles and client assignments. We place a strong emphasis on ongoing professional development. Our caregivers receive enhanced training in dementia and memory care, including continued education through the Alzheimer Society of Durham Region’s Dementia Friendly Communities program. We also provide specialized palliative and end-of-life care training developed and delivered by our Executive Director, a Palliative Care Resource Nurse with 30 years of extensive frontline home-care experience. Ongoing education and competency reviews help ensure our team continues to provide safe, knowledgeable and
Awards & Accolades
Qualicare Durham Region is proud to be recognized by community partners for our commitment to accessibility, inclusion and compassionate community care. We actively support local initiatives, including the Abilities Centre’s National Accessibility Week programming, and participate in ongoing education through the Alzheimer Society of Durham Region’s Dementia Friendly Communities program. We are also a member of the Canadian Home Care Association and are grateful for the consistently positive feedback we receive from clients and families throughout Durham Region.
Initial Assessment Overview Qualicare Durham Region
At Qualicare Durham Region, we take a thoughtful and personalized approach to getting started. Every new client begins with a comprehensive in-home assessment conducted by one of our nurse Care Managers. During this visit, we take the time to understand the client’s health status, daily routines, preferences, home environment, and overall goals for care. We also listen closely to family members to ensure their concerns and priorities are fully understood. Following the assessment, we develop a customized care plan tailored to the client’s unique needs. This plan outlines recommended services, schedules, and any specific clinical considerations. We carefully match each client with caregivers who are not only qualified, but also a good personality fit. Once care begins, our nurse Care Managers provide ongoing oversight, regular check-ins, and adjustments to the care plan as needs evolve—ensuring consistent, high-quality support every step of the way.
Resources
Home Care Audit Responses for Qualicare Durham Region
Date completed: April 20, 2026
Home care audits are used to identify how each home care listed on Elderado operates as a company. Elderado proactively reviews these audits and prompts companies to keep them updated and accurate over time.
As part of Elderado's initiative to increase transparency, you can view the most recently recorded interview with an executive from Qualicare Durham Region. Click here to view Executive Verified Video Audit
Your name
Melissa MacDonald
Your job title
Owner/Executive Director
What is the legal name of the organization?
Melissa MacDonald HomeCare Services Corporation
When was the organization incorporated or registered as a business?
August 18, 2017
What is the business address of the organization?
27 Apsley Cres. Whitby, ON L1M 2E7
What is the name and job title of the most senior person(s) responsible for the organization?
Melissa MacDonald - Owner Executive Director
What are the names and job titles for the senior leadership team?
Melissa MacDonald - Owner/Executive Director Mary Somerville - Care Coordinator Bridget Alaniz - HR & Workforce Coordinator Edirin Ekpuyama - Scheduling Coordinator Michelle Myall - Community Partnerships & Client Experience Coordinator
Is there a doctor, nurse, or regulated health professional in Ontario in a leadership position at the organization?
Yes, a doctor or nurse
Are you currently Accredited?
Yes
If you are currently Accredited, which organization are you Accredited with?
CARF
Do you have a Temporary Health Agency License?
Yes
Do you ensure a Police Check has been completed for all Team Members who interact with clients prior to their first interaction with a client?
Yes
What type of Police Check do you have completed?
Vulnerable Sector Check (VSC)
Do you require Health and Supportive Care Providers Oversight Authority (HSCPOA) membership for every PSW you employ?
Yes
Do you only consider PSWs who have graduated from National Association of Career Colleges (NACC) programs?
Yes
Do you confirm every nurse you employ is registered with the College of Nurses of Ontario?
Yes
Are care providers employees or contractors?
All employees
If a care provider is an employee, are they covered by WSIB?
Yes
I confirm that the information provided is accurate and complete to the best of my knowledge and understand that it may be relied upon.
Yes, I confirm
Contact Qualicare Durham Region
Submit the form below to contact this company directly.
Your personal details will never be shared with any other party by us.
Qualicare Durham Region
Phone
Click to reveal phone number
What happens next?
1.
Your message is sent directly to Qualicare Durham Region.
2.
The company will follow up with you by email or phone.
3.
Ask questions, request pricing, or arrange a home visit. It's up to you.
Last modified on Aug 3, 2026